Refund policy

Our Return & Exchange Promise

We want you to love your purchase! If something isn't quite right, you have 30 days after receiving your order to request a return.

To be eligible: Items must be in the same, unused condition as you received them, including original packaging. Please have your receipt or proof of purchase handy.

  • Restocking Details: Because we specialize in custom rink materials, Custom Cut orders have a 50% restocking fee. Regular stock items have a 10% restocking fee.

How to Start a Return

Please reach out to us at URTeam@ultimaterink.com before initiating a return. We will guide you through the process and determine your eligibility for a return.

Please note the following terms:

  • Authorization Required: Items sent without prior authorization cannot be accepted.

  • Restocking Fee: All approved returns are subject to a restocking fee.

  • Return Freight: Customers are responsible for all return shipping charges. When shipping your return, please ensure freight is pre-paid.

Return Address: Once your return is authorized, please ship your package to: 3346 Perth Road 119, St. Pauls Station, ON, N0K 1V0.

Damages & Issues

Quality Assurance & Damages

We take great pride in the quality of our products! Please inspect your order immediately upon arrival. If you notice any damage, defects, or incorrect items, contact us right away so we can make it right.

Damaged or Incorrect Items: Please report any issues regarding damaged or incorrect products within 30 days of delivery. Exchanges for damaged items must be initiated within this 30-day window to be eligible for replacement.

Need an Exchange?

The fastest way to get exactly what you need is to return your original item and place a new order once the return is accepted.

Refund Process

Once we receive and inspect your return, we’ll let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method.

  • Please allow up to 10 business days for your bank or credit card company to process the refund. If it has been more than 15 business days, feel free to reach out to us at URteam@ultimaterink.com.